Long-Term Care Insurance Company Reviews

Updated June 2025

Independent Ratings & Reviews

Financial Strength Ratings

Nationwide

• A.M. Best: A+ (Superior)
• Moody's: A1
• Standard & Poor's: A+
• Average Customer Rating: 4.3/5
• Notable: Strong financial position, excellent claims-paying history
• Consumer Affairs Rating: 4.2/5

Thrivent

• A.M. Best: A++ (Superior)
• Fitch: AA+
• Average Customer Rating: 4.5/5
• BBB Rating: A+
• Consumer Satisfaction: 93%
• Notable: Consistently high customer service ratings

Mutual of Omaha

• A.M. Best: A+ (Superior)
• Moody's: A1
• Standard & Poor's: A+
• BBB Rating: A+
• Customer Satisfaction: 4.2/5
• Notable: Long history in LTC insurance market

Aetna

• A.M. Best: A (Excellent)
• Moody's: A2
• Standard & Poor's: A+
• Consumer Rating: 4.1/5
• Claims Satisfaction: 90%
• Notable: Extensive healthcare network

Prudential

• A.M. Best: A+ (Superior)
• Moody's: Aa3
• Standard & Poor's: AA-
• Customer Rating: 4.2/5
• Claims Processing: 92% satisfaction
• Notable: Strong financial stability

Third-Party Resources

Government Resources

• National Association of Insurance Commissioners (NAIC) Consumer Information
• State Insurance Department Ratings Database
• Medicare.gov LTC Insurance Guide

Non-Profit Organizations

• California Partnership for Long-Term Care

Rating Organizations

• A.M. Best Ratings
• Moody's Financial Strength Ratings
• Standard & Poor's Insurance Ratings

Consumer Review Platforms

• Consumer Affairs LTC Insurance Reviews
• Better Business Bureau
• Trustpilot Insurance Reviews

Claims Payment History

Industry Average Statistics

• Average Claims Processing Time: 28-42 days
• Claims Approval Rate: 90%
• Customer Satisfaction with Claims: 88%

Company-Specific Data (2024)

Nationwide

• Claims Paid: $945M
• Average Processing Time: 26 days
• Claims Approval Rate: 93%

Thrivent

• Claims Paid: $720M
• Average Processing Time: 30 days
• Claims Approval Rate: 92%

Mutual of Omaha

• Claims Paid: $825M
• Average Processing Time: 33 days
• Claims Approval Rate: 91%

Customer Experience Analysis

Strengths Commonly Mentioned

• Clear policy documentation
• Responsive customer service
• Fair claims handling
• Online policy management
• Professional sales process

Areas for Improvement

• Premium increase communication
• Claims paperwork complexity
• Initial application processing time
• Policy rider explanations
• Benefit trigger clarity

Recent Industry Recognition

2024-2025 Awards

• J.D. Power Customer Satisfaction Rankings
• World Finance Insurance Awards
• Insurance Business America Awards
• Weiss Ratings
• DALBAR Service Awards

Premium Stability History

Rate Increase Analysis (Last 5 Years)

• Industry Average: 11%
• Best Performer: Thrivent (7%)
• Most Stable: Nationwide
• Transparency Rating: Mutual of Omaha

Coverage Comparison Tools

External Resources

• NAIC Policy Comparison Tool
• LTC Insurance Coverage Calculator
• State Partnership Program Comparisons

Social Media Presence

Company Engagement

• Facebook Reviews
• Google Business Profiles
• LinkedIn Company Pages
• Twitter Customer Service
• YouTube Educational Content

Expert Analysis

Industry Analyst Reports

• Moody's Insurance Industry Outlook
• Deloitte Insurance Sector Analysis
• McKinsey Long-Term Care Reports
• KPMG Insurance Studies

Need More Information?

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Ratings and statistics updated as of June 2025. All ratings and reviews are subject to change. Please verify current information before making insurance decisions.